Support Center

Providing our clients with the best possible support is one of our company’s main aims.

The integration of our support team even during the early stages of development of your communications solution guarantees quick and efficient support and troubleshooting should any problems occur.

In order to dispose of the best possible support for the solution of your choice it is advisable to come to an agreement for an individual service level.

We offer you:

  • Around-the-clock support for all Sonorys solutions
  • individual service level agreements customized for your requirements


Customer Operation

We manage your mobile network services and applications with the expertise of Sonorys. You can concentrate on your core business and rely on the core competences of Sonorys operation services in respect of Boccaccio solutions and components.

Pro-active infrastructure Management means state of the art and stable services covering your mission critical requirements in respect of financial and business measures.

  • Problem Management: pro-active monitoring of mission critical network components as well as services and applications.
  • Change Management: add, change and remove services.
  • Release Management: demand driven update and upgrade management
  • Performance Management: reporting on system, services and application performance and load.
  • On time reporting and information on business operating key figures to align future actions.

Arrange your appropriate service level agreement with the team of Sonorys and outsource your operation to be able to concentrate on your core business.

Reference: YESSS!




  • early integration of service team into project
  • uncomplicated support
  • quick troubleshooting
  • individual service level agreement